Wednesday, May 21, 2008
Customer Preference Key When Planning E-Mail Campaigns
We're big believers in letting the consumer or business dictate which channel and how often they prefer to receive communications. By paying attention to these factors, direct marketers can make the most out of each DM campaign. This is becoming increasingly important when it comes to e-marketing.
According to DM News today, Habeus, Inc., has just conducted some research that concurs with our thoughts. The study looked at how e-mail and online interaction with businesses overall is being adopted by consumers. A few key points that came out of the study were that, overall, more consumers prefer to receive e-mail messages from direct marketers -- in fact, it is the channel of choice most of the time.
Here's a snippet from the article: “'E-mail is still vital, and it will continue to be,' said Des Cahill, CEO of Habeas Inc., of the fact that 67% of respondents prefer e-mail as a communications channel compared with other online vehicles and 65% believe this will continue in the next five years." Sixty-seven percent is nothing to sneeze at!
Folks are busier than ever these days, and if they can go to their computer to do their shopping and purchasing because companies are sending out targeted, relevant e-mails, it's no wonder that this percentage is so high.
The other two findings were (1) that consumers, in particular, are still very wary of spam -- both to their computers and wireless devices. So, while they prefer e-mail, they don't want to be spammed; and (2) they'd like to have more control over both the frequency and the content of the e-mails that they receive. “Consumers want more control, so we are recommending our customers set up preference centers,” Cahill said. Just imagine . . . as part of our direct marketing efforts, teams are being created to determine customer preferences. This is the ultimate in letting the customer dictate the marketing that they receive, and demonstrates that pull versus push marketing is becoming more of the norm.
We really like this trend -- and we'll be tracking it for you as it continues to evolve.